If you require any further information or have any questions regarding our terms and conditions, please contact us at: hello@lovefrombear.com

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PRIVACY POLICY

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By accessing our website, you agree that we may access, store, process and use any information and personal data that you provide in accordance to our Privacy Policy. You may view our Privacy Policy here.

 

AGREEMENT TO TERMS

 

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Love from Bear (“we, us or our”) concerning your access and use of the Love from Bear website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “site”). You agree that by accessing the site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND MUST DISCONTINUE USE IMMEDIATELY.

 

You will be able to access all areas of this Website without registering your details with us. However, if you wish to register with the company, there are certain areas of the Website that allow you to do so.

 

Term and conditions or documents that may be posted on the site from time to time are hereby expressly incorporated herein by reference. Love from Bear reserves the right at our discretion, to make changes or amendments to these Terms of Use for any reason and at any time. We will inform you of any changes by updating the “Updated” date of these Terms of Use, and you waive any right to be notified specifically of any change. It is your responsibility as a user of the site to review these Terms of Use and keep up to date with any changes. You will be subject to, and will have been made aware of and have accepted, the changes in any revised Terms of Use by your continued use of the site after the date such revised Terms of Use are published on the website.

 

The information provided on the site is not intended for distribution to or use by any person or entity in any jurisdiction of country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Consequently, those persons who choose to access the site from other locations do so on their own initiative and are solely accountable for compliance with local laws, if and to the extent that local laws are applicable.

 

INTELLECTUAL PROPERTY RIGHTS

 

Unless otherwise indicated, the site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the site (collectively, the “content”) and the trademarks, service marks, and logos contained therein (the “marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and copyright laws. The content and the marks are provided on the site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the site and no content or marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

 

Provided that you are eligible to use the site, you are granted a limited license to access and use the site to view the content. We reserve all rights not expressly granted to you in and to the site, the content and the marks. 

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USER REPRESENTATIONS

 

By using the site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not considered a minor in the area you reside in; (3) you will not access the site through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use the site for any illegal or unauthorized purpose; and (5) you use of the site will not violate any applicable law or regulation.

 

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the site (or any portion thereof).

 

OUR PRODUCTS

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Any images of products on our website are for illustrative purposes only. Please be assured that every effort has been made to display the colours of both products and thread, alongside the fabric and size of our products accurately. The display, resolution and colour of devices used to view our website can vary, therefore, we cannot guarantee the accuracy of the images you view.

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A great deal of time, care and effort is taken to create personalised gifts that you will love. However, due to the machine embroidery process and the variety of materials used, we cannot guarantee a uniform appearance to any of our products, they are each designed to be as unique as you are!

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Please note that due to the nature of the embroidery process, slight imperfections may occur. These imperfections include (but are not limited to), colour variations, slight wrinkling of fabric or light markings created by the embroidery frames.

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ORDERING FROM US

 

Orders should be placed on our website, via our online shop. Following your order and successful payment, you will receive an order confirmation via email to the email address provided within your order.

 

The acceptance of an order and the purchase contract takes place upon dispatch of your order, even if payment has been processed immediately. If, in the unlikely event that we are unable to process your order, you will be notified at the earliest convenience and a full refund will be issued via the original payment method.

 

Due to the custom nature of our products, Love from Bear lovingly create all of our items on a made to order basis. We aim to make and dispatch your item within 10 working days of your order being placed, however this timescale may vary depending on the product and design selected and stock availability.

Love from Bear reserves the right to refuse to accept an order under the following (but not limited to) circumstances:

A. Where goods are not available

B. Where your payment has not been authorised

C. If there has been a pricing or product description error

D. If you do not meet any eligibility criteria set out in our terms and conditions

E. If the order is to be delivered outside of UK. For orders outside UK, please contact us hello@lovefrombear.com 
F. If your order for personalised products contains content, which is deemed inappropriate for an order, i.e., threatening, abusive or deemed offensive by us.
G. If we believe your order is for commercial or other non-domestic concerns.

 

ORDER CANCELLATIONS

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Your legal right to cancel your order within 7 working days of receiving the goods is not applicable for purchases made from Love from Bear as they are personalised and created specifically for you. If you would like to cancel an order, this must be done within 30 minutes of placing your order.

 

Order cancellations must be made in writing to hello@lovefrombear.com quoting your name, order number and reason for cancellation.

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Love from Bear reserves the right to cancel your order at any time and issue a full refund.  We reserve the right to cancel any order that we deem offensive.

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The provisions of this clause do not affect your statutory rights.

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DISCOUNT CODES

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If any relevant discount codes are available, these must be applied when you reach the checkout.

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Discount codes are only applicable to full price items and are not redeemable against fully custom products or bulk business orders.

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Discounts do not apply to shipping costs.

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Discount codes cannot be redeemed in conjunction with any other offer.

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Discount codes are non-transferable.

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Love from Bear reserves the right to cancel discount codes at any time without prior warning.

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PRICING

 

Our prices are inclusive of VAT at the current rate. Postage costs are charged in addition and our delivery costs are clearly displayed at the checkout point. Prices are reviewed regularly.

 

DELIVERY

 

All orders will be shipped via Royal Mail, unless otherwise specified.

 

Your products will be delivered to the address specified by you in your order details. Love from Bear is not liable for any errors made by you resulting in an incorrect delivery address.

 

We will retain all postage documentation which is available on request. Love from Bear can take no responsibility or liability of lost, stolen or damaged packages.

 

I RECEIVED THE WRONG ITEM

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If the item you received is not what you ordered, please contact us at hello@lovefrombear.com quoting your order number, your name and address, details of the product and an outline of the issue.

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FAULTY ITEMS

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If the item you received is faulty or the personalisation is incorrect, please contact us at hello@lovefrombear.com quoting your order number, your name and address and an outline of the issue with a picture of the faulty or incorrect product. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds or exchange cannot be given if the fault is as a result of misuse. All of our clothing come with clear care instructions that should be followed in order to maintain the quality of your product. We will be unable to accept the return of any item where there is evidence that the fault is caused by washing instructions not being followed.

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COLOUR ACCURACY

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The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if the colour is important to you, your order is placed at your own risk.

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SERVICE ACCESS

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While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

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Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

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VISITOR MATERIAL AND CONDUCT

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Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. When making a payment through Love from Bear we keep no record of any credit card details whatsoever and as soon as your payment goes through, the details are dismissed from our website. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

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You are prohibited from posting or transmitting to or from this Website any material:

A. That is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

B. For which you have not obtained all necessary licences and/or approvals.
C. Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world.

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You may not misuse the Website (including, without limitation, by hacking).

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We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.

 

LIABILITY

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Love from Bear or  any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

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Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

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If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

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You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

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GOVERNING LAWS AND JURISDICTION

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These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.

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MISCELLANEOUS

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You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

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If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

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Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.